Terms for PlayCroco AU Service

About PlayCroco Casino

PlayCroco Casino is an online gambling service operated under a licence issued by the Gaming Control Board of Curaçao. The operator provides casino games, including slots, table games, and live dealer games, to eligible players via the internet. These Terms of Use govern the contractual relationship between the operator and each registered player. Accessing the site constitutes acknowledgment that you have read and agree to these terms. Players in Australia access this service under Curaçao jurisdiction; it is the player’s responsibility to confirm that online gambling is lawful in their specific location before registering.

Eligibility

Registration is open to individuals who are at least 18 years of age, are not residents of a jurisdiction where accessing this service is prohibited, and are not subject to a self-exclusion order with this operator or a recognised third-party exclusion scheme. Residents of the following jurisdictions are not permitted to register: the United States of America, the United Kingdom, France, the Netherlands, Spain, and any jurisdiction where the operator does not hold a valid licence. This list is reviewed periodically and may be updated without advance notice. It is the player’s responsibility to verify their eligibility before depositing.

Account Registration

Each player may hold one account. Duplicate accounts are prohibited and will be closed upon detection; any balance in a duplicate account will be forfeited. Players must provide accurate and current information at registration. Any change in residential address, legal name, or contact details must be reported to the operator within 14 days. The operator reserves the right to request supporting documentation at any time to verify the accuracy of account information. Providing false information is grounds for immediate account termination and forfeiture of balance.

Deposits and Withdrawals

Deposits are processed in real time subject to the payment provider’s processing times. The minimum deposit is AUD 10 unless otherwise stated in the cashier. Withdrawals are processed within 24 to 72 hours of approval, subject to completion of identity verification. The operator applies a 1x playthrough requirement on all deposits before withdrawal, meaning the deposited amount must be wagered at least once before it can be withdrawn. Bonus funds are subject to separate wagering requirements described in the applicable bonus terms. Withdrawal requests may be queued; the operator processes requests in the order received. Requesting a withdrawal cancels any active bonus unless the bonus terms state otherwise.

Bonuses and Promotions

Bonus offers are governed by the specific terms attached to each promotion. General rules apply: bonuses are available to eligible players who have not previously claimed the same offer from an alternative account; bonus funds cannot be withdrawn until the stated wagering requirement is met; wagering contributions vary by game type, with slots typically contributing 100% and table games contributing a reduced percentage as specified in the promotion details; maximum bet limits apply while a bonus is active and breaching them voids the bonus. PlayCroco Casino reserves the right to withdraw or modify a bonus offer at any time prior to it being claimed.

Responsible Gambling

PlayCroco Casino provides tools to support responsible gambling. Players can set deposit limits, loss limits, session time limits, and cooling-off periods directly from the account settings. Self-exclusion requests must be submitted in writing to the support team and take effect within 24 hours. During a self-exclusion period, the player cannot access their account, and the operator will take reasonable steps to prevent re-registration using the same identity. PlayCroco Casino displays responsible gambling information on the site and links to external support resources. Players who believe they may have a gambling problem are encouraged to contact the Gambling Help Online service available in Australia.

Game Rules and Fair Play

All games offered on PlayCroco Casino use certified random number generators audited by an independent testing laboratory. Return-to-player percentages for each game are available in the game information panel. The operator does not guarantee that any player will win. Malfunctions in a game void all pays and plays associated with the malfunction; the operator will take reasonable steps to notify affected players. Players must not use automated software, bots, or exploits to gain an unfair advantage. Detection of such activity results in immediate account suspension, forfeiture of balance, and referral to the relevant authorities where applicable.

Intellectual Property

All content on PlayCroco Casino — including the site design, software, text, graphics, logos, and game assets — is the property of the operator or its licensors and is protected by applicable intellectual property laws. Players are granted a limited, non-exclusive, non-transferable licence to access and use the site for personal entertainment purposes only. Reproduction, modification, distribution, or commercial use of any content without prior written consent is prohibited.

Limitation of Liability

PlayCroco Casino is not liable for losses arising from service interruptions, technical faults, or events outside its reasonable control. The operator’s aggregate liability to any player for a single incident is capped at the amount deposited by that player in the 30 days preceding the incident. This limitation does not apply to liability for fraud or wilful misconduct by the operator. Players accept that gambling involves risk of financial loss and that no representation has been made by the operator as to the likelihood of any particular outcome.

Governing Law and Disputes

These Terms of Use are governed by the laws of Curaçao. Disputes that cannot be resolved through the operator’s internal complaints process may be referred to an independent dispute resolution body as specified in the GCB licence conditions. The operator will respond to formal complaints within 14 days of receipt. Players retain any rights they may have under the laws of their own jurisdiction that cannot be excluded by contract.

Amendments

PlayCroco Casino may amend these Terms of Use at any time. Material changes will be communicated via email to the registered address or via a prominent notice on the site. Continued use of the service after the amendment takes effect constitutes acceptance of the revised terms. Players who do not accept an amendment may close their account and withdraw any available balance before the amendment takes effect.